Política de reembolso

14-Day Return Policy
We offer a 14-day return policy, meaning you may request a return within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
Damage due to normal wear and tear is not eligible for replacement. Please note that return shipping costs are not included. Shipping fees and additional service charges (such as gift wrapping) are non-refundable. However, if the return is due to our error (e.g., you received the wrong item or a defective product), we will cover the return shipping costs. Return shipping fees vary based on the item’s weight, your delivery address, and the shipping method you choose.

Unfortunately, we cannot offer refunds or exchanges if 14 days have passed since your purchase. 

Non-returnable items include: 

· Personalized products

· Promotional items

 To initiate a return, please contact us at service@amita-art.com. We will inform you of the specific return process, as well as the address and contact information for shipping the package.

 

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately.

We strive to provide you with the best possible service—our ultimate goal is to ensure your 100% satisfaction. We welcome your feedback to help us improve! Feel free to email us anytime. 

For defective items purchased within one year (with proof of purchase), you may request a special promo code for 50% off the same item. 

If you have any questions about returns, please contact us at service@amita-art.com.

 

Exchanges
The fastest way to ensure you get the item you need is to return the unwanted item and place a new order once the return is accepted.

 

Refunds
We will notify you once we’ve received and inspected your return, and inform you if the refund is approved. If approved, your refund will be processed within 10 business days and credited to your original payment method. All shipping fees from the original order are non-refundable. Please note that your bank or credit card company may take additional time to process and post the refund. If you haven’t received your refund within 15 business days of our approval, please contact us at service@amita-art.com.